HughesNet is America's #1 choice for satellite Internet

Get connected on a dependable network.

Troubleshooting your HughesNet Equipment

Your HughesNet Internet connection is perfect for you. It’s high-speed, reliable, and affordable.
But sometimes, things happen that are out of your control – and ours. Windy days. Rain storms. Geographical issues.

We want to make sure your HughesNet satellite Internet is always there for you. So here are some troubleshooting FAQs to help get you back on track.

The website I’m on isn’t loading. What should I do?

My satellite connection has been slower than usual. Why?

First, check inside:

Then, look outside:

I don’t think my satellite connection is on. How do I check?

Still have questions?

If you have more questions or if you need technical support from a HughesNet expert, log into your HughesNet account at You can chat with technical support staff for around-the-clock assistance.

Test your connection and speed, and search user help guides. Or you can call your local HughesNet dealer to speak with customer care and technical support by phone.

Order now and get free standard installation

Call 1-877-879-6866 Call 1-877-879-6866